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DANA deposit and withdrawal

DANA is one of the fastest payment rails on solotoro. To deposit, open your account, select DANA from the payment menu, and enter your deposit amount. We generate a unique transfer reference; send the amount from your DANA app to our merchant account, and the credit arrives within subject to verification. Withdrawals work similarly: request a withdrawal in your account dashboard, enter your withdrawal amount, and confirm. The funds return to your DANA wallet within subject to verification. DANA supports all account types — verified or pending full KYC. Minimum deposit and withdrawal amounts vary; check your account for current limits. No deposit fees are charged on solotoro, though DANA may apply its own service charges.

OVO and GoPay usage

OVO and GoPay are linked e-wallets that work on solotoro after account verification. To use OVO, log in to your solotoro account, navigate to Deposit, select OVO, and enter your phone number linked to your OVO account. Approve the transaction in the OVO app; funds credit within subject to verification. For withdrawal, select OVO in your dashboard and enter the amount. We process the request, and money returns to your OVO balance within subject to verification. GoPay follows the same flow: select GoPay, approve via your GoPay app, and funds arrive within subject to verification. Both services require account verification (KYC) before first use. Combined daily transaction limits apply across all e-wallet methods. Keep your phone number and OVO/GoPay app up to date to avoid processing delays on solotoro.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are dedicated deposit numbers assigned to your solotoro account. Request a deposit, select your preferred bank (BCA, Mandiri, BRI, or BNI), and we issue a unique VA code. Transfer funds from your personal bank account to that VA using online banking, ATM, or a transfer app. Confirmation arrives within subject to verification. Withdrawals to a bank VA require prior verification: the first withdrawal from your solotoro account will return to whichever bank account you used for your first deposit. Subsequent withdrawals can transfer to any bank account registered in your name. Each bank's processing times vary slightly — BCA typically completes within subject to verification, Mandiri subject to verification, BRI subject to verification, and BNI subject to verification. No solotoro withdrawal fee is charged; bank fees, if any, are the responsibility of the bank.

Fees, limits and verification

solotoro does not charge deposit or withdrawal fees. All payment-provider fees (DANA, OVO, GoPay, bank transfer charges) are set by those services — we do not add surcharges. Minimum account preferences are typically in the range of 50,000–our welcome offer; maximum daily account preferences vary by payment method and account status. Withdrawal minimums are similar; maximum daily withdrawal requests depend on your account history and verification level. Account verification (KYC) is required before your first withdrawal. Upload a valid ID (passport or national ID), proof of address (utility bill or bank statement), and a self-photo with your ID. Verification typically completes within subject to verification during business hours. Once verified, your limits increase and fast-track processing is available. No verification fees are charged on solotoro.

Resolving a stalled transaction

If your deposit does not credit within the stated processing window, check your account history to confirm the request was initiated. Verify that the transfer succeeded on your bank or e-wallet app. If the transfer shows as completed on your end but has not arrived in solotoro, email [email protected] with your transaction ID, deposit method, and amount. Our team investigates within 12–24 hours and either confirms receipt or initiates a refund. For withdrawals under review, log in to your account and check the withdrawal status in your history. Withdrawals may be delayed if account verification is incomplete, if security flags are raised, or if the payment provider experiences delays. Contact live chat or email us with your withdrawal request ID, and we provide an update within 2–4 hours. Most delays are resolved within 24 hours on solotoro. Refunds for failed transactions are credited back to your account within 24–72 hours.