solotoro FAQ

If you forget your password on solotoro, visit the login page and click the "Forgot your password?" link. Enter the email address associated with your account. We'll send you a password reset link via email. Click the link, create a new password (at least 8 characters, including uppercase, lowercase, and a number), and confirm it. Your new password takes effect immediately on solotoro. If you don't receive the reset email within a few minutes, check your spam folder. If you still cannot reset your password, contact our support team during business hours — they can help verify your identity and restore access to your solotoro account.

No. Each person is permitted to hold only one active account on solotoro. Multiple accounts linked to the same person, email, phone number, or payment method violate our terms and may result in account suspension. If you have forgotten your login details for an existing solotoro account, use the password reset process or contact our support team to recover access. If you believe you have duplicate accounts on solotoro, please notify our support team immediately so we can investigate and consolidate your account.

Yes. solotoro supports deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment through virtual account (VA) transfers. When you choose a bank transfer on solotoro, we generate a unique VA code for your account. You transfer funds from your personal bank account to this VA code using your bank's mobile app or online portal. The deposit typically credits within a few minutes. For withdrawals on solotoro, funds are returned to the same bank account you used for your deposit. Bank transfers are available 24/7, though processing times may vary depending on your bank and the time of day. If a transfer does not credit after several hours, contact our support team with your transaction reference number.

solotoro does not charge fees on deposits or withdrawals. However, your payment provider (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may apply their own fees depending on your account type and transaction size. These fees are set by your payment provider, not by solotoro. Before you deposit, check your payment provider's fee schedule. When you withdraw on solotoro, funds are returned to your original payment method. If you have questions about fees charged by your bank or e-wallet, contact your payment provider directly. Our support team can explain solotoro's withdrawal process but cannot override fees set by external payment providers.

Yes. solotoro offers demo mode for many slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some live-dealer tables. In demo mode, you play with virtual credits that do not represent real money. Demo mode lets you learn game rules and features without risking funds. To access demo mode on solotoro, look for the "Play for free" or "Demo" button on the game tile. Demo play is available without logging in, though you may need to create an account to access certain features. Demo credits reset periodically and cannot be converted to real money. When you're ready to play with real funds on solotoro, switch to real-money mode and deposit via mobile banking, local payment, online payment, e-wallet, or another supported payment method.

solotoro may offer a welcome bonus to new accounts, subject to terms and conditions. The specific offer, bonus amount, and eligibility criteria are displayed during account registration and in your account dashboard on solotoro. Any welcome offer on solotoro is subject to verification and may include playthrough requirements or game restrictions. We do not publish fixed bonus amounts in advance. For current details about available welcome offers on solotoro, log in to your account or contact our support team during business hours. All offers are subject to our terms and conditions, which you can review on the terms page

We protect your personal data on solotoro according to standard privacy practices. Your KYC documents (ID, selfie, proof of address) are stored securely and shared only with our compliance team and payment partners where required. We do not sell or lease your data to third parties outside these partners and regulatory authorities. Your payment information on solotoro is encrypted and processed through secure payment gateways; we do not store your full card details. Your account activity and transaction history on solotoro are logged for security and compliance purposes. For detailed information about how we collect, use, and protect your data, please read our privacy policyIf you have concerns about your data on solotoro, contact our support team.

Our support team is available during business hours via the help section in your solotoro account dashboard. Log in to your account, navigate to the support or help menu, and submit your question or issue. Our team will respond within a standard response window. For urgent account issues (suspected fraud, account lockout, payment problems), use the priority support option on solotoro if available. We offer English-language support and can assist with account setup, payment questions, game rules, and technical issues. Response times vary depending on the volume of inquiries. If you cannot access your account, contact our support team through the help page on solotoro before logging in.